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Helpdesk Support Analyst

The sun is shining, the water is flowing, the harvest is booming. At Landpower we’re seeing record sales of our market leading CLAAS, Amazone, JCB and Grimme agricultural equipment, and our teams are absolutely humming. As part of our rapid growth trajectory, we’ve built an exciting roadmap for our IT function to modernise and enhance our infrastructure and service delivery, which includes expanding the coverage and capability of our team.

With the core of our IT function based in our New Zealand Head Offices, we’re now ready to embed a Helpdesk Support Analyst into our Australian support offices, based in Melbourne, to boost our local responsiveness and user support. You’ll enjoy a solid existing platform, alongside an ability to help us embed and develop our localised support capability.

The role includes (but is not limited to):

  • Delivering first-line support to our network of dealerships and franchises across Australia
  • Working across departments with key internal customers to ensure IT processes and supporting infrastructure are optimal
  • Co-ordinating processes and purchases connected to the addition, moves and exits of users
  • Driving a customer-lead and continuous improvement focussed mindset to pro-active address and mitigate issues to enrich the end-user experience

Enjoy autonomy and influence in this new role, based in our well-equipped, parking-friendly, accessible Altona offices.

If you’re keen to apply or for a confidential chat and a copy of the Position Description – fill in the application form below or contact Ryan Mahalm, our Australian and NZ recruiter.

Email: ryan.mahalm@landpower.co.nz

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