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Helpdesk Support Analyst

At Landpower we’re seeing record sales of our market leading CLAAS, Amazone, JCB and Grimme agricultural equipment, and our teams are absolutely humming. As part of our rapid growth trajectory, we’ve built an exciting roadmap for our IT function to modernise and enhance our infrastructure and service delivery, which includes expanding the coverage and capability of our team.

We have a wonderful new opportunity for a capable Helpdesk Analyst to boost our local responsiveness and user support. You’ll enjoy a solid existing platform, alongside an ability to help us embed and develop our localised support capability.

The role includes (but is not limited to):

  • Delivering first-line support to our network of dealerships and franchises across NZ
  • Working across departments with key internal customers to ensure IT processes and supporting infrastructure are optimal
  • Co-ordinating processes and purchases connected to the addition, moves and exits of users
  • Driving a customer-lead and continuous improvement focussed mindset to pro-active address and mitigate issues to enrich the end-user experience

Enjoy autonomy and influence in this new role, based in our well-equipped, parking-friendly, accessible Christchurch offices.

Keen for more info or to get the ball rolling? Contact Ryan Mahalm on:

Email: ryan.mahalm@landpower.co.nz

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