Regional Technical Manager - Western Australia

Time to Gear Up your career.
  
Landpower and the CLAAS Harvest Centre network is the largest privately-owned farm machinery distribution network in Australasia, servicing primary producers and agricultural contractors from 32 strategic locations throughout Australia and New Zealand and Australia. Each of the CLAAS Harvest Centres is a regional sales, service and support hub for the complete range of CLAAS and other leading farm machinery brands. As a family-owned business, we recognise the importance and value of long-term relationships.
  
With significant growth in market share and strong demands across our Western Australia branch network, we have a career highlight opportunity that has opened for an accomplished technical leadership professional for the WA region. The Regional Technical Manager will rise to the challenge of providing expert leadership support to our service teams across WA, to achieve the very possible level of customer satisfaction and engagement through continuous improvement of our service and technical support delivery.
  
You could be an accomplished Field Service Technician who has crafted out a strong career in Agricultural machinery, and who is looking for a step up into a more influential role – with some of the best technical specialists and product managers in the industry and direct lines of contact with CLAAS headquarters, you’ll find another level with us. This location of the position is flexible within the WA region, ideally in the Perth area for travel convenience (our nearest branch is Northam) although we will consider any location in WA with appropriate access to travel. 
  
This diverse, technical support and leadership role will incorporate:

• Being the go-to technical support resource for field technicians and service teams tackling complex service and repair issues
• Communicate and guide service teams and dealers to interpret service bulletins and evolve their capability and approach accordingly
• Ensure the consistent capture of service information and reporting from across the regional network to track and respond to recurrent issues and improvement opportunities
• Participate in the development and delivery of learning initiatives for service teams and other Technical Service team members
• Build strong relationships with service leaders and technical specialists across the dealer network
• Close collaboration with Product Management teams to communicate and resolve equipment issues

  
Our preferred candidate will bring:

• Proven ability in a specialist field service / master technician level role, capable of being the cool head and achieving solutions to the most challenging technical issues in pressured environments.
• Strong abilities in coaching and guiding service technicians through difficult service and repair jobs, either in person or remotely by phone.
• A change-ready, resilient and focussed working style who seek opportunities for continuous improvements in the technical capabilities of service teams.
• An ability to build strong and effective internal relationships within the broader Landpower business network

Alongside a strong remuneration package and the benefits of looking after our successful and established team, you will also enjoy a high standard of support to equip you and your team and give you everything needed for your success. From our expansive and comprehensive learning and development resources and facilities, to our specialist People Business Partnering and Talent Acquisition team, to our rapidly evolving technology services, to some of the finest logistics specialists who navigate moving our stock around the world, to the expertise of our Finance team – you can rest-assured you will be well Geared Up for Success.
  
As a family-owned business our ambition and drive for success is evident in everything we do – from premium, leading brands, to investment in our network, to our commitment to our growth. Our people tell us that as a family-owned business they genuinely feel part of a family – we don’t feel like a corporate, everyone supports each other, our leaders are more accessible, decisions are easier to make, and the environment feels more welcoming to each and every member of our team. They also tell us that working with some of the market’s best equipment and technology is incredibly rewarding and valuable to their career journey.
  
If it’s time for you to make a shift and enjoy the many rewards in working for Landpower and with the CLAAS Harvest Centre network, Click apply to lodge your application – alternatively, for confidential discussion, further information or to request a position description, please contact ryan.mahalm@landpower.co.nz, or call on +64 27 316 8835.